Frequently Asked Questions
About Roots of Earth Co.
What is Roots of Earth Co.?
- Roots of Earth Co. is a company dedicated to creating preserved moss and biophilic design art. Our mission is to bring the beauty and tranquility of nature into homes and businesses through unique and sustainable art pieces.
What is biophilic design?
- Biophilic design is an innovative way of designing spaces that connect people with nature. It incorporates natural elements like plants, water, and light to create environments that promote well-being and productivity.
Products and Materials
Is your moss real?
- Yes, our moss is real. It has been naturally preserved to maintain its fresh appearance and soft texture without requiring water or sunlight.
Is your moss alive?
- No, the preserved moss is no longer alive. The preservation process allows it to retain its beauty without the need for ongoing care.
Does the moss grow?
- No, preserved moss does not grow. It remains in its preserved state, looking fresh and vibrant without any growth or changes over time.Does the moss have a natural smell?
- Preserved moss has a very faint natural smell, which usually dissipates shortly after installation. We do not accept returns for the natural smell of the moss as it will eventually fade.
Does the moss contain chemicals?
- The moss is treated with a non-toxic, eco-friendly preservation solution. It is safe to use in any indoor environment.
Ordering and Customization
Can I order a custom piece?
- Yes, we offer custom designs tailored to your specific needs and preferences. Whether you want a unique piece for your home or a large installation for your office, we can create a design that fits your vision.
How can I place an order?
- You can place an order through our website by browsing our catalog and adding items to your cart. For custom orders, please contact us directly through our contact form or email.
What is the lead time for custom orders?
- The lead time for custom orders varies depending on the complexity and size of the project. Typically, custom orders take between 2 to 6 weeks to complete. We will provide a more accurate timeline during the consultation process.
Maintenance and Care
How do I care for preserved moss?
- Our preserved moss products require minimal maintenance. They do not need watering or sunlight. Simply keep them away from direct sunlight, high humidity, and excessive dust to maintain their appearance.
Does preserved moss need water or light?
- No, preserved moss does not need water or light. The preservation process ensures that it stays fresh and vibrant without any additional care.
How long will preserved moss last?
- With proper care, preserved moss products can last for several years. Their longevity makes them a great investment for adding a touch of nature to any space.
Benefits and Features
What are the benefits of biophilic art?
- Biophilic art brings the calming and restorative effects of nature into indoor spaces. It can improve mood, reduce stress, and enhance overall well-being. Additionally, biophilic design can boost creativity and productivity in work environments. Having biophilic art in your home or office can create a more pleasant and inspiring atmosphere, fostering a connection with nature
even indoors.
Shipping and Returns
Do you ship internationally?
- Currently, we ship within the United States. We do accept international orders on our Etsy shop. Please visit https://rootsofearthco.etsy.com for international orders.
What is your refund policy?
- We want you to be completely satisfied with your purchase. We do not accept returns or refunds unless the product is damaged. If your item arrives damaged or defective, please contact us within 5 days of receiving your item to discuss a replacement or repair. Custom orders are non-refundable but may be eligible for adjustments.
How do you handle damaged or defective items?
- If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will work with you to resolve the issue, whether it involves a replacement, repair, or refund.
Contact Us
How can I get in touch with Roots of Earth Co.?
- You can contact us through our website's contact form, email us atwendy@rootsofearthco.com We are happy to answer any questions and assist you with your order.